Description

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Workplace Mediation is ideal for organizations looking to resolve internal conflicts before they escalate into formal grievances or HR complaints, but it can also be applied afterwards. It provides a safe space for employees to express concerns without fear of retaliation and resolves work disputes to keep projects on track and preserve morale.
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Mediation Stages
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Stage 1: Introduction & Guidelines

The mediator introduces the goals and ground rules for the mediation process.
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Stage 2: Information Gathering and Clarifying

Each party shares their perspective on the conflict. The mediator facilitates discussion, asks clarifying questions, and identifies common ground.
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Stage 3: Listing Topics

Topics are the things the parties would like to make solutions for. The mediator lists the topics identified in Stage 2. Once both parties confirm the topics accurately reflect what needs to be resolved, the process moves forward.
 

Stage 4: Brainstorming

Parties brainstorm solutions for each topic, select mutually agreeable ideas, and work through the details to make them practical.
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Stage 5: Plan Finalization & Signing

The parties decide if they want a verbal or written agreement. If the parties want the agreement written, the mediator drafts a summary for both parties to review, sign, and keep, which may serve as a legally binding contract.